Returns and Exchange Policy
Palm Beach Soles — Return & Exchange Policy
At PalmBeachSoles, your comfort and satisfaction matter to us. If something isn’t quite right, we’re here to make the return or exchange process simple and worry-free.
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Returns
If you’re not fully satisfied with your purchase, you may return unused and unwashed items in their original packaging within 30 days of receiving your order.
How to Start a Return
Email us at orders@palmbeachsoles.com and we’ll send you a prepaid return label along with instructions.
Damaged or Defective Items
Should your order arrive damaged or defective, we will issue a full refund, and we’ll cover all return shipping costs as long as it’s reported and returned within the 30-day return period.
Return Shipping Costs
For all non-defective returns, a $9.95 return shipping fee per pair will be deducted from your refund.
Refund Timing
Once your return reaches us, refunds are typically processed within 1–4 business days.
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Exchanges
We’re pleased to provide free exchanges for size, color, or style adjustments.
How to Request an Exchange
1. Email orders@palmbeachsoles.com to request your prepaid exchange label.
2. Include your order number and let us know the reason for the exchange.
3. Place a note inside your return package stating the exact size, color, or style you’d like as your replacement.
We’ll take care of the rest!
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Need Help?
We’re always happy to assist.
Email: orders@palmbeachsoles.com
Phone: 561-567-2160